 |   Publisher : Apple Computer Company : Apple List Price: Our Price: Too low to display |
Features
- Direct access to Apple experts
- Global repair coverage
- Onsite repair for Mac desktop computers: Request that a technician come to your work site
- Mail-in repair for Mac notebook computers: Mail in your Mac using a prepaid shipping box provided by Apple
- Carry-in repair: Take your Mac to an Apple Retail Store or other Apple Authorized Service Provider
Product Description
Because Apple makes the hardware, the operating system, and many applications, the Mac is a truly integrated system. And only the AppleCare Protection Plan gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call. Extend the complimentary hardware service and technical support on your Mac to three years from the original Mac purchase date. Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change. See terms at www.apple.com/legal/applecare/appgeos.html for full details.Amazon.com Product Description
Every Mac comes with 90 days of telephone support and one year of service coverage at an Apple-authorized repair center. The AppleCare Protection Plan for portable Macs (13.3 inches and smaller; MC258LL/A) extends the complimentary coverage on your MacBook or MacBook Pro to three years of world-class support. The plan includes expert telephone assistance, global repair coverage, onsite repairs for desktop computers, web-based resources, and TechTool Deluxe from Micromat--all for one economical price.This comprehensive AppleCare Protection Plan covers your MacBook or MacBook Pro, as well as an AirPort Extreme Card, an AirPort Express or AirPort Extreme Base Station, and Apple RAM purchased for your MacBook or MacBook Pro.
Extend your coverage to three years of service and expert telephone technical support.
Apple Hardware Coverage
The AppleCare Protection Plan provides global repair coverage, both parts and labor, from Apple-authorized technicians around the world. Apple hardware coverage includes:
- Your Mac computer
- Included accessories such as the power adapter
- Apple memory (RAM)
- AirPort Express Base Station, AirPort Extreme Base Station, or Time Capsule (must be purchased within 2 years of Mac purchase)
- MacBook Air SuperDrive (for MacBook Air and Mac mini with Snow Leopard Server only)
- Apple display purchased with your Mac
One Stop for Technical Support
Because Apple designs the computer, the operating system, and many applications, the Mac is a truly integrated system. And only the AppleCare Protection Plan gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call. Here's what you get:
- Direct access to Apple experts
- Global repair coverage
- Mail-in repair for portable computers: Mail in your Mac using a prepaid shipping box provided by Apple
- Carry-in repair: Take your Mac to an Apple Retail Store or other Apple Authorized Service Provider
Software Support Included
Whether you're sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of Mac topics, including:
- Using the Mac OS X operating system
- Quick how-to questions about iLife and iWork
- Connecting to printers and AirPort networks
Coverage Information
The AppleCare Protection Plan is subject to terms and conditions, which are provided on the AppleCare Protection Plan website.
- To qualify for the AppleCare Protection Plan, your product must be within its one-year Apple hardware warranty.
- A separate AppleCare Protection Plan must be purchased for each Apple system to be covered.
- The AppleCare Protection Plan covers an Apple keyboard and mouse when they are included with a covered product. An AirPort Extreme Card, an AirPort Express or AirPort Extreme Base Station, and Apple RAM are included in the coverage of the computer with which they are used.
Frequently Asked Questions
Can I purchase the AppleCare Protection Plan anytime?
You can purchase the AppleCare Protection Plan anytime within the one-year limited warranty period. Your eligibility for coverage under the AppleCare Protection Plan starts from your hardware purchase date. Apple strongly recommends that you purchase the AppleCare Protection Plan when you purchase your Apple product to maximize the additional benefits provided under the plan.What service options does the AppleCare Protection Plan offer?
Apple may provide service through one or more of the following options: carry-in service (to Apple retail stores or Apple Authorized Service Providers), direct mail-in service, onsite service (for desktop computers), or Do-It-Yourself (DIY) parts (so you can service your own product).What does "global repair coverage" mean?
If you take your Apple hardware with you when you travel and happen to need repair service, the AppleCare Protection Plan offers global repair coverage. You can either go to an Apple retail store or contact Apple for information on how to obtain service. Service will be limited to the options available in the country where service is requested. Service options, parts availability, and response time vary according to country. Please see the AppleCare Protection Plan Terms and Conditions for complete details.When I purchase the AppleCare Protection Plan, do I need to register it?
If you purchase your AppleCare Protection Plan and your covered product separately or elsewhere, you will need to register your AppleCare Protection Plan. Your AppleCare Protection Plan coverage starts from your hardware purchase date. Registering your AppleCare Protection Plan at a later date does not extend your coverage.
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Customer reviews
Applecare is a must to avoid expensive repairs within the 1st 3 years of ownership 
by .. just me ()
Get Applecare if you buy a mac laptop. Logic boards and lcd screens can commonly go bad within 3 years and cost +$900 to fix without warranty at Apple. I've seen many laptop screens that start getting white spots that appear after 1 1/2 years old. Some example of Logic board failure are like firewire/USB/External video port don't work right, or after upgrading to new version OS(example 10.7 when it comes out) you computer doesn't boot or recognize the original OS on the restore disc (10.6), wheezing fan and constant freezes are some other logic board issues. I guess when all the dust collect inside it stops cooling and the logic board goes bad.
Other common parts that fail are the superDrive, cost about $350 without applecare at Apple. Hard Drive fail often and cost about $350 at Apple. More so on the lower macbook models I've notice Apple are now using Toshiba brand 5400 rpm hard drives in them. Every tech I know has a shoebox of failed Toshiba Hard Drive that came out a macbook. This is going to break just a mater of when.
Other part that normally get worn out but should be cover by Applecare. Such as the display hinge clutch. Every Mac I know that is more than a year old has some play in the screen hinge clutch. Worn hinge clutch also doesn't hold the screen open and tends to shut when holding the laptop straight upward This alone can cost $400 at Apple.
Trackpad and especially the clicker can get worn out. it goes flat and doesn't bounce back as when new. Not as resilient. This alone can cost $350 to fix at Apple.
See after a few repairs, Applecare pays for itself. I fix macs and I guess I just see a lot of broken macs all the time because I'm in the repair business. But all I said above is true and I'm not exaggerating.
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Buy from Amazon by .. Carl Savillo Jr. (Leonardtown, MD)
I'm updating this review - 5/21/2010.
If you read below I said I would go to the Apple store and see what they say about the plan's different numbers. Well, surprise, surprise for me coming from the Windows world. They were very casual about the whole thing and didn't care about the numbering of the plans, just as long as it was a 13" MacBook Pro plan, which is what Mac_Pro_Online said. I guess everyone in the Mac world is real casual about the specific numbers, maybe it's a California thing.
Anyway, they said I was OK with the plan I had. They didn't even look at the specific number, only the gray part which said 13 inches. So I guess if you want to save a few dollars buy from who sells it the cheapest. Apple doesn't care about detailed plan numbers, only the specific size of the computer itself.
I still have to register it. So if there are any problems I'll post another update other wise you shouldn't hear anything more from me. For now Mac_Pro_Online is OK, but I still wish they would let you know if your order couldn't be fulfilled exactly as ordered and give you the option of continuing or not.
From 5/20/2010
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I thought I had bought AppleCare Protection Plan MC258LL/A - For Portable Apple Computers 13.3 Inches and Below when I placed my order and in fact that's what it says on the invoice. However, I went with the cheaper price from Mac_XXX_Online to save 4 dollars instead of Amazon. I knew that Mac_XXX_Online had another package listed which was older it was listed for only 2 dollars less in savings (counting the shipping costs) than the MC258LL/A. It seemed to not make much sense for the older package selling more than the new one. But I thought they probably just were selling the new plans and hadn't gotten around to fixing their pricing. Boy was I wrong about that. Therefore, I stayed away from that older package and went with the newer MC258LL/A plan from Mac_XXX_Online, so I thought. However what I received from them was the older MC246LL/A plan for the older 13 in MacBooks, just what I didn't want and tried to avoid. I bought a new 13.3 in MacBook Pro so I wanted the plan that matched it exactly so there would be no trouble from the Mac store.
After talking with the Mac_XXX_Online they said that they just throw what ever they have into an order and don't even look at the numbers, because they say it doesn't matter. They say there should be no difference when I register it. Whether it's 13 inches or 13.3 inches it's the same they say. It's if it was a whole different size, i.e., 15 inches then it would matter. So old number plans are good for newer models they say. I'm going to go the Apple Store tomorrow and see what they say.
Mac_XXX_Online maybe right but they should send you what you ordered and not what they have. BTW, they sell this older plan on their website even cheaper for what they sell it for on Amazon. So if you really want the older plan buy it directly from them and save more money. So I'm really mad, not only I didn't get what I wanted, what they sent me they sell cheaper on their website. That's getting the business from them twice. I don't like being deceived, so buy the MC258LL/A plan from Amazon and you'll get what you ordered not what they have as you would with Mac_XXX_Online (which they sell cheaper on their website, too).
Must have for peace of mind by .. Gayle N Steve ()
Comforting to know I have this for my machines. Love Apple products, but like anything else, they break down from time to time. Get this! Usually cheaper at Amazon than from Apple, but registers with Apple without a problem.
Well worth the cost. by .. Margaret T. Mckay (Catskill , NY)
Apple support is fabulous. No hassle repair or replacement. Customer service agents and tech support is fast and easy. Well worth the cost.
Best price around by .. J. Montgomery ()
I always purchase my Apple Care from Amazon, cheaper that buying it up front with the purchase of a new computer. I have never had a problem activating or using this product purchased from Amazon that some have encountered (or so I've read).
I'm not big on extended warranties for the most part, but I have had to use Apple Care on my white Macbook and Macbook Air. I live close to an Apple Store and the use of the warranty for repairs has always been smooth.